Custom Neon Birthday Numbers – LED Glowing Age Sign for 18th/21st/30th Parties, Color Changing & Dimmable

We’re excited to get your custom-made order to you as quickly as possible! Here’s what you can expect regarding production and delivery times:

Production & Processing
Each order is carefully custom-made just for you. Please allow 8–10 business days for production and processing before your item is ready to ship.

• Shipping Options & Delivery Times
  Standard Shipping (Free) – Your order will typically arrive within 2–3 weeks after shipping. This service is trackable, so you can follow your package every step of the way.
• Rush Order (Faster Delivery) – Need your order sooner? Select our expedited shipping/rush order option at checkout for quicker delivery.

Note: In cases of unexpected delays (such as high shipping volumes or global disruptions), we may use alternative fast-track services like Expedited Small Package or Expert Line shipping to ensure timely delivery.

Shipping Carriers
To ensure reliable delivery, we work with leading global carriers including DHL, FedEx, USPS, UPS, as well as air and sea freight services. This allows us to select the most efficient shipping method for your order while maintaining our commitment to safe and timely delivery.

Tracking Your Order
Once your order ships, we’ll send you tracking details so you can monitor its progress. If you ordered multiple items, they’ll usually ship together in one package (unless sent separately, in which case each will have its own tracking number).

Please Note: We’re unable to ship to PO Boxes, APO/FPO (armed forces), or airbase addresses.

Important Tax & Duty Notice
The total at checkout does not include potential import taxes or duties, which vary by country. Since these fees are determined by local customs, we recommend checking with your customs office for estimates to avoid surprises upon delivery.

Thank you for your understanding—we appreciate your support and can’t wait for you to receive your order! If you have any questions, feel free to reach out to our customer service team.

At BacklitLedSign store, we would like to make sure you have a satisfactory buying experience with us and we will make it right every time. We will take responsibility for any damaged or defective products sent to you and will send you replacement to make sure you receive full functioning products.

Important Notes
All custom signage sales are final.
The display of the sign on the product page is a mockup for reference purposes only and doesn't necessarily reflect how it will exactly look in reality (should be very close).

Cancellations
We will not be able to accept any order cancellation requests once the order has been placed, even in the case of incorrect orders or no longer wanted items.

Returns
Due to the nature of our products and that they are custom-made for our customers based on their specifications, we will not be able to accept any returns except in case of damaged or defective products, we will take full responsibility in that case.

To be eligible for a return of a defective or damaged product, please contact us within 7 days of the receipt of your order. Your items must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will not be able to accept your return if 7 days have passed since the receipt of your order without contacting us.

To start a return, please contact us at info@backlitledsign.com

We will check and examine your return once received. If your return is accepted, we will provide your with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@backlitledsign.com

Note: buyer will be responsible for any return shipping fees and costs.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are not allowed since our products are custom made based on customer's specifications.

Refunds
We will notify you once we've received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@backlitledsign.com.