Item Personalization

Order custom making and processing times:

Orders take 8 - 10 business days to be custom made (production) and processed.

Shipping times:

United States:
Free Shipping: 3-5 business days to be delivered after the order is shipped out. Trackable shipping service.

Rest of the World:
Free Shipping: 5-7 business days to be delivered after the order is shipped out. Trackable shipping service.

Shipping couriers:
Our orders are shipped using several reliable couriers such as DHL, FedEx, USPS, and UPS.

Tracking information:
We will provide you with tracking information for your order as soon as possible after the order is shipped out. We recommend that you keep an eye on your tracking updates.

If you ordered more than one item they will be shipped in the same package except in some instances where you will receive them separately; each item will have its own tracking number in that case.

**Please note that we can't ship to PO Boxes, armed forces, and airbases (APO/FPO).

At BacklitLedSign store, we would like to make sure you have a satisfactory buying experience with us and we will make it right every time. We will take responsibility for any damaged or defective products sent to you and will send you replacement to make sure you receive full functioning products.

Important Notes
All custom signage sales are final.
The display of the sign on the product page is a mockup for reference purposes only and doesn't necessarily reflect how it will exactly look in reality (should be very close).

Cancellations
We will not be able to accept any order cancellation requests once the order has been placed, even in the case of incorrect orders or no longer wanted items.

Returns
Due to the nature of our products and that they are custom-made for our customers based on their specifications, we will not be able to accept any returns except in case of damaged or defective products, we will take full responsibility in that case.

To be eligible for a return of a defective or damaged product, please contact us within 7 days of the receipt of your order. Your items must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will not be able to accept your return if 7 days have passed since the receipt of your order without contacting us.

To start a return, please contact us at info@backlitledsign.com

We will check and examine your return once received. If your return is accepted, we will provide your with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@backlitledsign.com

Note: buyer will be responsible for any return shipping fees and costs.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are not allowed since our products are custom made based on customer's specifications.

Refunds
We will notify you once we've received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@backlitledsign.com.